Shipping & Returns

Shipping

Regular Prints

Photographic Editions offers Basic and Expedited Shipping on all print orders excluding Limited Edition prints. Currently, only Basic Shipping is available for Limited Edition prints. Please note that shipments can occasionally be delayed due to unforeseen circumstances.


Limited Edition Prints

Photographic Editions currently offers Xpresspost™ and Regular Parcel shipping via Canada Post on all limited edition print orders. Please note that shipments can occasionally be delayed due to unforeseen circumstances. For shipping options and rates, see Shipping Speed below.


Books

Photographic Editions currently offers Xpresspost™ and Regular Parcel shipping via Canada Post on all book orders. Please note that shipments can occasionally be delayed due to unforeseen circumstances. For shipping options and rates, see Shipping Speed below.


Shipping Speed

Shipping speeds and cost vary depending on the carrier. All shipping costs will be calculated at the time of purchase. For a general estimate, see below:


Regular Prints

All print orders (excluding Limited Edition prints) are dispatched in 2-5 working days from the day the order is placed. This may vary on national holidays or unforeseen events.

USA (Basic)
Please allow 3-5 business days via USPS or 3-8 business days via FedEx SmartPost for Basic Shipping in the USA.

USA (Expedited)
Please allow 1-3 business days via FedEx for Expedited Shipping in the USA.

Canada (Basic)
Please allow 5-10 business days without tracking for Basic Shipping in Canada.

Canada (Expedited)
1-5 business days via FedEx for Expedited Shipping in Canada.

Worldwide (Basic)
Please allow 10-20 business days without tracking for Basic Shipping worldwide.

Worldwide (Expedited)
1-5 business days via FedEx for Expedited Shipping worldwide.


Limited Edition Prints

All limited edition print orders are dispatched in 2-3 working days from the day the order is placed. This may vary on national holidays or unforeseen events.

USA (Xpresspost™ USA)
Please allow 2-3 business days via Canada Post for Xpresspost™ USA in the USA.

USA (Expedited Parcel™)

Please allow 4-7 business days via Canada Post for Expedited Parcel™ USA in the USA.

Canada (Xpresspost™)
Please allow 1-2 business days via Canada Post for Xpresspost™ in Canada.

Canada (Regular Parcel™)

Please allow 2-9 business days via Canada Post for Regular Parcel™ in Canada.

Worldwide (Xpresspost™ International)
Please allow 4-7 business days via Canada Post for Xpresspost™ International worldwide.

Worldwide (Expedited Parcel™)

Please allow 6-10 business days via Canada Post for International Parcel™ worldwide.

Books

All book orders are dispatched in 2-3 working days from the day the order is placed. This may vary on national holidays or unforeseen events.

USA (Xpresspost™ USA)
Please allow 2-3 business days via Canada Post for Xpresspost™ USA in the USA.

USA (Expedited Parcel™)

Please allow 4-7 business days via Canada Post for Expedited Parcel™ USA in the USA.

Canada (Xpresspost™)
Please allow 1-2 business days via Canada Post for Xpresspost™ in Canada.

Canada (Regular Parcel™)

Please allow 2-9 business days via Canada Post for Regular Parcel™ in Canada.

Worldwide (Xpresspost™ International)
Please allow 4-7 business days via Canada Post for Xpresspost™ International worldwide.

Worldwide (Expedited Parcel™)

Please allow 6-10 business days via Canada Post for International Parcel™ worldwide.


Shipping Cost

All shipping costs will be calculated at checkout using live carrier rates. Shipping costs vary based on your location and the shipping speed which you select. Available shipping speeds depend on which products you order, as our products come from two different vendors (see below). In the case that your cart contains items from different vendors, like items will be grouped together and shipped separately. For example, regular prints that ship from Los Angeles, California will be grouped in one shipment, while Limited Edition prints and books that ship from Kingston, Ontario, Canada will be grouped in a separate shipment. For this reason, shipping will be calculated and charged separately for each shipment.


Import Duties and Customs Fees

International orders may incur customs or import duties, which are not covered in the shipping cost. These fees are beyond our control, and unfortunately, we can not tell you what the cost would be, as customs policies and import duties vary widely from country to country; Therefore Photographic Editions is not liable for any customs or import duties that customers may incur. These fees are the responsibility of the buyer, and are assumed when the buyer makes a purchase in our store. We suggest contacting your local customs office for current charges before placing your order, so you are not surprised by charges you were not expecting. Note For Canadian Customers: By reading the information below before placing an order, you understand that you may incur import duties and/or customs fees when ordering internationally. This includes regular print orders from Canada, as they are printed and shipped from Los Angeles, California.

Regular Prints
All regular print orders are printed and shipped from our printer in Los Angeles, California.

Books & Limited Edition Prints
All Limited Edition prints are printed and shipped from our preferred local printer, Kingston Frameworks in Kingston, Ontario, Canada. All books are published by Photographic Editions, and shipped from Kingston, Ontario, Canada.


Return and Refund Policy

Regular and Limited Edition Prints

All prints are final sale, and unfortunately may not be returned unless an item is misprinted or damaged.

Please Note: We do not refund orders for buyer’s remorse, and we do not offer size exchanges. A new order, at your expense, would need to be placed for an updated size.


Books

Printed books may be returned if unused, within 7 days from when you receive your order.


eBooks

All digital goods are final sale.


Sale items

Unfortunately sale items are final sale, and cannot be refunded.


Return Instructions

Please follow these steps to return your item(s) and receive your refund:

If there is a problem with your order, or you received the item misprinted or damaged, please contact info@richardmartinphoto.com for further assistance. Please include your order number and photo verification of the incorrect or damaged goods in the body of your email. We will contact our printing facility, and begin the next steps to processing your return.

Please Note: Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.

All eBooks, sale items, and prints and books that are used/damaged cannot be returned and refunded.